Account control

Delete your account

Effective 3 August 2026

You can permanently delete your Exchange Lounge account from inside the app. If you cannot access the app, you can submit a deletion request by email.

Delete inside the app

Sign in to The Exchange Lounge.
Open the About tab.
Open your account controls.
Select Delete account.
Read the warning and confirm deletion.

This action cannot be undone. You may be asked to sign in again if Firebase requires recent authentication.

Request deletion without app access

Email us from the address registered to your account. Use the subject “Account deletion request” and include your registered email address and username, if known. Do not send your password or OTP.

Email deletion request

What is deleted

Your Firebase authentication account.
Your TEL profile and active account record.
Your saved watchlists.
Your subscription entitlement records associated with the account.
Forum reports submitted from the account.

What may be retained

Forum posts and comments may remain in anonymized form with the username replaced by “deleted_user” so that conversations remain understandable. Limited transaction, security, complaint, tax, accounting or legal records may be retained where reasonably required by law, fraud prevention, dispute resolution or enforcement of rights. Such retained records are not used to restore the deleted account.

Processing

In-app deletion is initiated immediately. Email requests require identity verification and will be processed within a reasonable period, subject to applicable legal requirements. We may contact you through the registered email address to verify the request.

Need help?

Contact theexchangelounge208@gmail.com. Never provide your password or one-time verification code.